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Home > The Almanac > Shipping & Returns
🌿 Sending a Little Magic Your Way
Shipping & Returns
Last Updated: June 2026
Every order from Spell & Spoon is carefully packed by hand here in Oklahoma.
Whether you've chosen a comforting tea, a handcrafted kitchen treasure, or a thoughtful gift,
we want opening your package to feel a little like receiving something from a friend.
Below you'll find everything you need to know about processing times, shipping, returns,
and what to do if something doesn't arrive quite as expected.
🌙 Preparing Your Order
Every order is packed with care and attention before it begins its journey.
Orders typically ship within 3–5 business days, unless otherwise stated on the product page.
During holidays, product launches, or market weekends, processing times may be slightly longer.
If that's the case, we'll always do our best to let you know.
Because many of our products are handcrafted in small batches, occasional delays may happen
—but quality will always come before rushing an order out the door.
📦 On the Journey
Orders ship within the United States only.
We currently ship using:
USPS & UPS
You'll receive a shipping confirmation and tracking information as soon as your order is on its way.
Free Shipping
We offer free standard shipping on orders of $100 or more (before taxes and after discounts, if applicable).
🪶 Local Pickup
Prefer to pick up your order in person?
Local pickup is available on Tuesdays at a designated location in the Tulsa/Glenpool area.
Pickup details and meeting instructions will be provided after your order is ready.
(Pickup location may change occasionally and will always be confirmed by email.)
💔 If Something Goes Wrong
We want every order to arrive safely.
If your package arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
Your order number
Photos of the damaged product(s)
Photos of the shipping box and packaging
A brief description of the damage
We'll review the information and work with you to make things right.
📬 Lost or Delayed Packages
Once a package has been accepted by USPS or UPS, delivery is managed by the shipping carrier.
If your package appears lost or significantly delayed:
Check the tracking information first.
Contact the shipping carrier for the most up-to-date delivery information.
If you're still having trouble, Send a Raven. We'll gladly help you work with the carrier whenever possible.
🍵 Returns
Because many of our products are handcrafted consumables, we cannot accept returns on:
🌿Tea
🌿Cocoa
🌿Culinary salts
🌿Simmer pot kits
🌿Bath tea blends
Any other edible or personal-use products once they have been opened or used
If your order arrives damaged or there is a problem with your purchase, please contact us
—we'll always do our best to make things right.
Non-Food Items
Unused, non-food merchandise may be returned within 30 days of delivery.
Items must:
Be unused and in their original condition
Include original packaging whenever possible
Be free from damage caused after delivery
Return shipping costs are the responsibility of the customer unless the return is the result of our error or a damaged shipment.
🌿 A Note About Handmade Products
Every Spell & Spoon creation is handcrafted or thoughtfully selected in small quantities.
Because of this, slight variations in color, texture, herbal appearance, wood grain, or packaging are part of what makes each item unique. These natural differences are not considered defects—they're part of the charm of handcrafted goods.
🪶 Still Have Questions?
If you couldn't find the answer you were looking for, I'd love to help.
Whether you have a question about your order, one of our blends, or choosing the perfect gift,
you're always welcome to Send a Raven.
Every message is personally read, and I'll respond as soon as I can.